Posted 2 months ago
Monitor and test the Gateway network elements per written operational procedures.
Perform remote maintenance as necessary or as directed per written operational procedures.
Accomplish items on SRV PM Checklists per written operational procedures.
Produce trending and tracking reports per written operational procedures.
Notify internal and external parties in timely manner when service-impacting issues occur per written operational procedures.
Basic troubleshooting of customer trouble tickets per written operational procedures.
Escalate non-standard events to Network Control Specialist Shift Lead or Management.
Respond to Iridium alerts in a timely manner and initiate corrective actions to restore network services.
Coordinate fault resolution with senior personnel and vendor support items.
Make recommendations and take actions to prevent/restore network interruption and/or service degradations.
Provide Tier 1 technical support for customer care and network elements as assigned.
Utilize Operations reporting systems, processes, and procedures to ensure timely and accurate trouble ticket resolution and activity reports.
Ensure Iridium’s policies and code of conduct are understood and complied with.
Perform other duties and responsibilities as may be assigned from time to time by management.