Posted 2 months ago
Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products for new and existing customers. Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T-1s, and/or DS3s (carriers, paging & wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment. Maintains back-ups to the switch, voicemail, fiber optic terminals, etc. Updates manuals and provides functional support, answering questions about features and functions.
Provides advanced troubleshooting support techniques and corrections. Responds to 'trouble' dispatches.
Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc).
Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
Performs project management for the installation of systems and performs related functions as requested by supervisor.
Completes all related paperwork in a timely manner such as forms, timesheets, material usage, and special data requests. May require working on and leading project teams. Stocks vehicle and notifies appropriate person when supplies and materials are low.
Promotes safety and accident prevention as day-to-day part of the normal job functions and attend safety meetings as required. Follows safety policies and procedures, applies safety training and follows Department of Transportation requirements as they apply to the job. Responsible for routine vehicle maintenance & adherence to TDS Vehicle Safety Policy.
Utilizes MS Office Suite, Trouble/Repair/Dispatch Systems, Plant Record Systems, and other TDS applications to ensure accurate facility assignment and verification. Utilizes staking sheets and cut sheets. Assigns facilities and updates system records and maps.
Maintains inventory including purchasing, receiving, stocking, and tracks regulated and non-regulated equipment and materials. Provides equipment maintenance, operating instructions, and diagnostics as needed.
Requires on-call/standby responsibilities. On-call requires carrying a pager and/or cell phone, being available to report to work (24 hours a day) and remain in a limited geographic area.