Job Description

Responsibilities

 

Direct oversight of the lease administration staff

Employee recruitment

Employee time management

Employee annual reviews

Responsibility for managing the following services with the lease administration service line:

Client Onboarding Service

Lease Abstraction Service

Ongoing Lease System Management Service

Rent Payments/Receivables Service

Operating Expense Payment Service

Lease Audit Service

Management of lease administration service line finances, including:

Client Billings

Organizational budget

Budget forecasting and reporting

Pricing model development

Oversight and responsibility of operational concerns:

Operational Reporting

Employee Training

Standard operating process development

Process governance

Quality assurance

Customer satisfaction

Customer relationship management

Sales Support and Response Marketing

Participate in sales related meetings with potential clients

Generate service pricing estimates

Participate in client requests for proposals

Develop sales collateral

Develop presentation materials regarding

Any other ad hoc duties as assigned.

Candidate Profile

• Bachelor’s degree in business, accounting, real estate, or similar field preferred. • Advanced degree in business, real estate or law preferred, but not required • Proven track record of successfully leading large teams of employees • Qualified candidates will have at least 10 years of relevant experience in the commercial real estate lease administration industry and/or paralegal, accounting or property management fields having worked in either (or both) the Landlord or Tenant sector. • Working experience with commercial real estate leases and industry standard applications. • Process-driven work style • Analytical, pays attention to detail, but finds satisfaction with production. • Provides high degree of professional customer service to both internal and external parties. • Excellent communications and organization, follow-through and follow-up, meet commitments and deadlines. • Able to work under pressure, deal with multiple deadlines, effectively handle stressful situations, and work with minimal direction/supervision. • Ability to deliver excellent customer service at all levels of the organization and with external partners • Possess strong organizational, time management and project management skills with a demonstrated ability to work both independently and within a team environment • Ability to communicate clearly and concisely, both orally and in writing • Advanced skills in Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook) • Exhibit a high level of professionalism and excellent interpersonal skills • Strong relationship-building ability, proactive, results-oriented, and resourceful • Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail

Benefits

Attractive Salary Package