Job Description

Responsibilities:

Answer phone calls, emails, pick up and sort mail, greet in-office traffic and direct appropriately

Clerical duties: filing, record-keeping, office inventory, database and website updates, work order dispatch, tracking, and follow-up, parking permits, retrieve and distribute mail to Association Managers, and notice production and circulation

Personnel duties: assist in staff hiring process, new hire on-boarding, nametags, research and schedule training, coordinate IT access, keep staff informed of Copper events and updates, maintain employee contact lists and radios

Payroll duties: staff scheduling, daily payroll entry, website maintenance and updates, payroll reporting, monthly labor billing entry, acting liason with Copper HR on behalf of staff

Accounting Assistance duties: verify accuracy of invoices to checks and mail out, file invoices, send welcome letters, stuff and mail quarterly invoices and mailings, complete condo questionnaires and status letters, respond to realtor questions and requests, perform QuickBooks uploads, maintain the Master owners list, and answer general accounting questions

Cirque Homeowner Assistance duties: enter homeowner reservations, facilitate reservation swaps, contact and onboard new owners in the reservation system, answer reservation questions, dispatch guest and maintenance requests, assist with homeowner accounting questions, schedule vendors for maintenance weeks, maintain housewares stock and order

Account Management: At&T phone service for department, TSheets time tracking, Association Voice website, Spiceworks ticketing system, HD Supply, and others as directed by Association Manager

Website duties: upload and maintain documents, newsletters, board contacts, manager and staff contacts, board communiation, ownership directories, homeowner financials, and assist homeowners with sign on issues; Create/maintain/update work order ticketing system- roll out to departement and act as dispatcher

Coordinate accurate and timely completion and archiving of daily record keeping tasks

Annual scheduling of third-party inspections for all HOAs

Create/update/maintain Word and Excel spreadsheets and templates

Track owner requests and complaints specific to HOA-related issues and share with respective HOA Manager for necessary action

Document and coordinate orders for any supplies with Association Manager

Handle information requests from real estate agents, vendors, guests, and owners

Assist with the production of mass mailings

Order all necessary office supplies and track the costs

Ensure the cleanliness and organization of the office environment; organize/consolidate HOA binders, maps, and docs

Assist with the preparation of marketing materials and prospective business proposals

Coordinate recognition for the overall team and individuals

Display outstanding negotiation and conflict resolution skills to turn challenges into opportunities while finding creative and mutually beneficial solutions to issues

Ensure that all office equipment is kept in good working condition

Assist CAM Manager and Association Managers with coordination of special projects

Follow all established emergency protocols and assist as directed (e.g., power outages; fire alarms; building evacuations)

Assist team members at other properties and from other departments as needed

Attend CAM meetings and produce weekly meeting minutes

Attend HOA board meeting and produce meeting minutes

Responsible for other duties assigned by CAM Manager

Guest Service Duties:

Develop and maintain excellent working relationships between Copper employees, contractor representatives, the Master Association, Front Desk, Security, and those with whom CAM conducts business

Represent Copper Mountain and the CAM Department as a professional Playmaker; friendly; helpful and skilled member of our resort community.

Other Duties as Assigned:

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

Consistently delivers outstanding customer service and assistance to all people interacting with the CAM office. Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.

Candidate Profile

Requirements: • High School Graduation or GED required • Must be able to speak and read English • Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act. • Demonstrated ability to stay with a job/company for more than two years • Microsoft Office (Word, Excel) experience required • Able to lift approximately 50 lbs. • Able to climb stairs and move about the resort easily in all weather conditions • Color and night vision • Must have a valid U.S. Driver's license

Benefits

Attractive Salary Package